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MS-4004-A: Empower your workforce with Microsoft 365 Copilot Use Cases

Learn new skills and discover the power of Microsoft Azure with step-by-step guidance.

Practical Copilot skills

Hands-On Learning

Learn to apply AI

Instructor-led

Official Courseware

Flexible Schedule

Guaranteed To Run

This beginner Microsoft 365 Copilot course helps business users understand and apply Copilot across Microsoft 365 apps to solve real work scenarios. You’ll start with Copilot fundamentals and best practices for prompts, explore capabilities in Word, Outlook, PowerPoint, and more, then complete hands-on exercises across multiple business use cases to boost productivity and task automation.

Designed for professionals seeking practical AI-assisted workflow skills, this course deepens Copilot proficiency for everyday business tasks and collaboration.

Course Overview

Course : MS-4004-A: Empower your workforce with Microsoft 365 Copilot Use Cases

Level : Beginner

Type : Instructor led Live online or Classroom

Duration : 1 day

Labs : Included

Practice Test : Included

Who should take this course

Business users wanting Copilot skills
Functional consultants enhancing Copilot knowledge
Office productivity professionals and analysts
Teams adopting Copilot in daily workflows
Knowledge workers seeking task automation
IT support modern workplace productivity tools
Managers optimizing team collaboration workflows
Microsoft 365 users broadening Copilot expertise

Prerequisites

Access to a Microsoft 365 subscription with Copilot licensed and a OneDrive account is required to complete hands-on exercises.

What you'll learn

Explore Copilot features across core Microsoft apps
Apply best practices to build effective prompts
Extend Copilot with connectors and plugins
Use Copilot in Word for drafting and editing
Automate email tasks with Copilot in Outlook
Design and enhance presentations with Copilot
Use Copilot for data insights in Excel
Empower teams via real business use case scenarios
Integrate Copilot into everyday business tasks

Certificate

Not applicable

Training Mode

Instructor-led Virtual online live Training.

Weekend Classes

Evening Classes

Weekdays Classes

Course Outline

Module 1: Introduction to Microsoft 365 Copilot

What is Microsoft 365 Copilot?
Explore how Microsoft 365 Copilot works
Explore the core components of Microsoft 365 Copilot
Examine how Microsoft is committed to responsible AI
Module assessment

Module 2: Explore the possibilities with Microsoft 365 Copilot

Compose and summarize documents with Microsoft 365 Copilot in Word
Summarize and draft emails with Microsoft 365 Copilot in Outlook
Design captivating presentations with Microsoft 365 Copilot in PowerPoint
Analyze and transform data with Microsoft 365 Copilot in Excel
Elevate productivity with Microsoft 365 Copilot in Teams
Empower your workflow with Microsoft 365 Copilot Chat
Module assessment

Module 3: Optimize and extend Microsoft 365 Copilot

Examine the art and science of working with AI
Review best practices for using Microsoft 365 Copilot
Examine how to build an effective prompt
Review prompting best practices
Extend Microsoft 365 Copilot
Module assessment

Module 4: Empower your workforce with Microsoft 365 Copilot: Executives Use Case

Introduction
Exercise: Synthesize your communication insights using Microsoft 365 Copilot Chat
Exercise: Summarize chat and channel threads using Microsoft 365 Copilot in Teams
Exercise: Create a speech using Microsoft 365 Copilot in Word
Exercise: Create a slide presentation using Microsoft 365 Copilot in PowerPoint
Module assessment

Module 5: Empower your workforce with Microsoft 365 Copilot: Sales Use Case

Overview
Exercise: Create a market research report using Microsoft 365 Copilot in Loop
Exercise: Create a sales presentation using Microsoft 365 Copilot in PowerPoint
Exercise: Prepare your meeting notes from emails using Microsoft 365 Copilot Chat
Exercise: Compare supplier agreements using Microsoft 365 Copilot in Word

Module 6: Empower your workforce with Microsoft 365 Copilot: IT Use Case

Overview
Exercise: Create a project plan using Microsoft 365 Copilot Chat
Exercise: Manage IT assets using Microsoft 365 Copilot in Excel
Exercise: Update a technical report using Microsoft 365 Copilot in Word
Exercise: Draft an email based on a technical report using Microsoft 365 Copilot in Outlook

Module 7: Empower your workforce with Microsoft 365 Copilot: Marketing Use Case

Overview
Exercise: Conduct market analysis using Microsoft 365 Copilot Chat
Exercise: Brainstorm marketing campaign ideas using Microsoft 365 Copilot in Loop
Exercise: Consolidate multiple marketing reports using Microsoft 365 Copilot in Word
Exercise: Analyze a market trend spreadsheet using Microsoft 365 Copilot in Excel
Module 8: Empower your workforce with Microsoft 365 Copilot: Finance Use Case
- Overview
- Exercise: Draft an email to your insurance company using Microsoft 365 Copilot in Outlook
- Exercise: Analyze a financial spreadsheet using Microsoft 365 Copilot in Excel
- Exercise: Create a financial analysis report using Microsoft 365 Copilot in Word
- Exercise: Summarize financial results using Microsoft 365 Copilot in Word
Module 9: Empower your workforce with Microsoft 365 Copilot: HR Use Case
- Overview
- Exercise: Create a job description using Microsoft 365 Copilot in Word
- Exercise: Analyze resumes and make a recommendation using Microsoft 365 Copilot in Word
- Exercise: Create interview questions using Microsoft 365 Copilot in Loop
- Exercise: Compose an email offer letter using Microsoft 365 Copilot in Outlook
Module 10: Empower your workforce with Microsoft 365 Copilot: Operations Use Case
- Overview
- Exercise: Brainstorm project plan ideas using Microsoft 365 Copilot in Whiteboard
- Exercise: Draft a meeting reply using Microsoft 365 Copilot in Outlook
- Exercise: Compare reporting results using Microsoft 365 Copilot in Word
- Exercise: Create a presentation comparing heating systems using Microsoft 365 Copilot in PowerPoint

Module 11: Empower your workforce with Microsoft 365 Copilot: Communications Use Case

Overview
Exercise: Draft a strategic communications brief using Copilot in Word
Exercise: Draft an internal email announcement using Copilot in Outlook
Exercise: Analyze communication metrics using Copilot in Excel
Exercise: Prepare discussion topics for a town hall meeting using Microsoft Copilot

Module 12: Empower your workforce with Microsoft 365 Copilot: Customer Service Use Case

Overview
Exercise: Design the ideal support journey using Copilot in Whiteboard
Exercise: Prepare for a client meeting using Copilot in Teams
Exercise: Collaborate on a live troubleshooting guide using Copilot in Loop
Exercise: Create a customer call summary template using Copilot in OneNote

Module 13: Empower your workforce with Microsoft 365 Copilot: Legal Use Case

Overview
Exercise: Review and summarize a contract using Microsoft 365 Copilot in Word
Exercise: Draft legal guidance on a new regulation using Microsoft 365 Copilot Chat
Exercise: Collaborate on a policy update using Microsoft 365 Copilot in Loop
Exercise: Visualize a risk assessment framework using Microsoft 365 Copilot in Excel

Module 14: Empower your workforce with Microsoft 365 Copilot: Challenge Use Case